Faqs

Houston airport transportation

01 What types of vehicles can I request?

Ans: Sedan, Stretch Limo, SUV, Van.

02 Can I build a profile for future usage?

Ans: You can download the app for ease of use. And contact us with any questions!

03 What type of information do I need to provide for the reservation?

Ans: We require several pieces of information including name, contact number, email, and pickup location. You can see all the information we need by visiting our book a ride page.

04 Do you do point to point transport or just airport pickups?

Ans: We do both.

05 Will You Confirm Online Reservation?

Ans: Yes, we do re-confirm all online reservations over the phone. If you don’t receive a phone call / email from our office, that means your online request is not confirmed. Please call the office to re-confirm.

07 Can I pay by credit card?

Ans: Yes.

08 Will my credit card number be secure?

Ans: Yes.

09 When is my credit card charged?

Ans: When you process the payment right on your ticket (at least 3-4 hours before pickup time).

10 How far in advance should I place my reservation?

Ans: It is up to you, but the sooner the better.

11 Are there any hidden fees or charges?

Ans: No hidden fees or charges. No hidden costs. No surprises.

12 Can the driver meet me inside the airport at baggage claim?

Ans: Yes. Our airport transportation service in Houston and the surrounding areas provides complimentary meet and greet inside all airport terminals.

13 Is there an additional cost for Meet & Greet service?

Ans: No. The meet and greet service is complimentary.

14 I don’t see my driver?

Ans: On occasion, you may have difficulty locating the driver. Please call dispatch right away. The number is 281-249-901. Here you can immediately communicate to the dispatcher.

15 How can I know if a company is licensed?

Ans: All of Houston Airport Transportation’s vehicles are licensed from the city of Houston. You can physically inspect all our company’s cars.

16 Will we make reservation at any time of day?

Ans: Yes, we do provide 24-hour service.

17 What happens if my plane is late?

Ans: Our Company will check the status of your flight on the day you will arrive at the airport and as the flight lands.

18 Where do I meet my Chauffeur for airport pick-ups?

Ans: All drivers for domestic pickups will meet you inside the terminal near the baggage claim area. Only international arrival chauffeurs will meet inside terminal E, nearby the Starbucks coffee. Please look for your name sign.